Sales Support – Fields, Morris & Verdin (Wine Jobs: Sales & Marketing)

Full Time

  Berry Bros. & Rudd

  Basingstoke, England

Fields, Morris & Verdin (FMV) is an Agency/Wholesale wine importer. FMV currently ships from over 250 producers on an exclusive basis and sells directly to the UK trade. Alongside Berry Bros. & Rudd Wholesale, FMV forms the agency division of Berry Bros. & Rudd Ltd. FMV distributes nationwide to both on (restaurant) and off (retail) trade customers directly and ex-cellars, and are looking for a new member to join the London-based sales support team.

Working in a busy customer services department, duties will include: fielding incoming calls, processing wholesale and ex-cellar orders, resolving customer queries, maintaining customer records and any other administrative duties as determined by the Sales Support Manager.

The team provides a crucial service not only to the customers of FMV but the sales team as well as the rest of FMV. It is vital that the highest levels of service are provided both externally and internally.

It is imperative that the successful candidate has a good telephone manner, and a positive attitude to ensure that our customers receive the best possible levels of service from Fields, Morris & Verdin. Previous experience in a customer service based role or previous experience in the wine industry would be advantageous. WSET qualifications would also be beneficial, although not essential. Due to the requirement to co-ordinate ex-cellars orders and liaise with suppliers, a good level of French is essential.

Candidates will need to be computer literate, demonstrating an intermediate knowledge of Microsoft Word and Excel. Excellent attention to detail is an essential requirement for a job of this nature, in addition to the ability to work within deadlines and effectively organise ones daily workload.

Hours of work are 35 hours per week Monday to Friday. The sales support team work on a rota basis, shifts being 7am to 3pm, 9am to 5 pm and 10am to 6pm. The successful candidate will be expected to be available to work during these hours, with a typical working week consisting of a mixture of shifts.

Reporting to Georgina Corden, FMV Sales Support Manager, this position will be based at Ingate Place, Battersea and is available immediately.

How To Apply

To apply for the role, please submit your CV and a covering letter to Katherine White at [email protected] by Friday 29th July 2016.

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